Spa Policies
Please take a moment to review the spa policies. We are available to answer any questions you may have.
Cancelation + Rescheduling Fees
50% of scheduled services for late cancellations
100% of scheduled services for no shows.
A credit card will be required for all appointment reservations. Failure to reschedule within 24 hours of your appointment or no-shows will result in an automatic charge. If you have a gift certificate, the rescheduling / cancellation fee still applies. We have multiple ways to cancel and reschedule an appointment: online at www.hannahlebron.comor over the phone. If you leave us a voicemail or email please make sure you get a confirmation. Three missed appointments will result in no future services.
Refund & Returns
BBHL does not offer any refunds for services once the service is rendered. For retail purchases you have 7 days from purchase to return your items for a full refund. If you return your items after 7 days but within a 30 day period you will be charged a 20% restocking fee and the balance will be refunded. Microblading deposits are non-refundable unless allergic reaction occurs 24 hours after patch test. If you request a refund on any lash extension service a refund up to 75% will be considered and you must have your lash extensions removed by a BBHL employee.
Child Safety Policy
Our concerns are for the safety of your children. We understand how challenging it is finding time to spend for yourself. We also understand that your me time does not always align with your beauty appointments. However, our policy strictly prohibits unsupervised children in the spa. In the event you must bring a young child into the spa, please provide proper supervision for them in the form of an additional caretaker. Unfortunately the spa cannot provide childcare services. Also, young children may not be held in your lap during the duration of the service. While this policy helps ensure that ask guests enjoy a relaxing spa experience, it is created with your childs safety in mind.
Special Conditions
Please notify Hannah Lebron before reserving your treatments if you are pregnant, or have high blood pressure, special physical concerns, or diabetes. All spa guests will be asked to complete a brief questionnaire upon check-in, designed with your well being in mind.
Ways to Save
Discounts cannot be combined unless noted. BBHL offers monthly deals, a Military Appreciation Discount of 10%, A Referral Program and a Yelp Review discount.
Late Policy
If arrival is delayed, Hannah will make every effort to accommodate your full appointment but this is not always possible. After 10 minutes Hannah Lebron has the right to reschedule or cancel your appointment and charge the applicable fees. This policy is in place so our other guests are not inconvenienced. Service time may be abbreviated to avoid delays for other guests as treatments and are charged at full value. Last minute changes to appointments will be honored only if a service appointment is available and other guests are not inconvenienced.
No Cell Phones
With tranquility as our main concern, we ask that you please observe our no cell phone policy. We request that you turn off or silence all cell phones before entering the spa. Please understand this is for the comfort of our guests and other technicians.
Gift Certificates
Beauty by Hannah Lebron Gift Certificates are available for individual services, treatment services, corporate gifts and incentives, specific dollar amounts, certain products or gifts. Gift certificates must be present at the time of the service to be redeemed. Gift certificates are not redeemable if lost or stolen. The recipient may call us at their convenience to schedule any one or a combination of services purchased. Gift Certificates and prepays are non-refundable and completely transferable and may be redeemed for any of our services or merchandise that you choose.
Age Requirement
All spa guests must be 10 years of age or older. All guests under the age of 18 must be accompanied by a parent or guardian at all times.
Payments & Gratuity
Beauty by Hannah Lebron accepts cash, MasterCard, Visa, American Express and Discover, or gift certificates as payment. You may opt to leave gratuities. The recommended range is between 15% and 20% of the price of the service provided, but the amount is left up to your discretion.
Price Changes
Hannah Lebron is constantly expanding BBHL’s services to bring you the latest and greatest. Although Hannah makes every effort to keep our website and spa menu updated, please note that prices and services are subject to change at any time.
Sick Clients
If you are sick we reserve the right to reschedule your appointment. No exceptions. This includes illness such as pink eye, common colds, rashes, etc.
All of us at BBHL love having you as a client, but we reserve the right to refuse service at any time, to anyone, for any reason.
